Honestly, we are head-over-heels about Customer Satisfaction. We will do everything to keep you happy! In the event you find an error or flaw, notify us within 14 days of receiving your product and we will investigate the problem. If the flaw is due to our workmanship or mistake, we will redress the problem for you, assuming all the costs involved.
If your concern is due to some other reason, we would not be able to issue a refund as each of our heirloom albums is uniquely made-to-order.
If you have any questions regarding our Satisfaction Guarantee, or need to notify us regarding a product concern, please Contact Us.