Will I have to pay tax, customs and duties?
There are no customs or duties on all orders shipped to addresses in the United States and Canada! For orders to shipped to addresses in California and Canada, applicable sales tax will be calculated at checkout.
Do you sell to the public or just to professional photographers?
We specialize in selling direct to customers, however if you are a photographer, please reach out to us about our Professionals Program.
Do you ship internationally?
No, not yet. We are working towards formally introducing international shipping in the near future. If you wish to receive a quote for a delivery to an international address, please get in touch with us.
Do you have a returns policy?
Due to the custom nature of all our products we are not able to take returns, however your purchase is guaranteed under our Satisfaction Guarantee. In sum, if the fault lies with us we will bear all the costs to get the product right – guaranteed!
What if I change my mind – can I get my money back?
Yes! We can provide a full refund as long as you have not received a digital draft. If you have recieved a draft, you can receive a 70% refund of your order value. If you album has been Approved for print, you cannot receive a refund. To learn more check out our Refund & Redress Policy.
Can I change the features of my album after placing an order?
Yes! Everything can be modified until your album goes to print.
When will I get my order?
For orders within U.S. and Canada, you should receive your album within 2 weeks of being shipped out (Free Shipping). You also have the option of Expedited Shipping at checkout.
Is there is a discount for parent albums?
Yes! You get 10% discount on all clone parent albums. To order parent albums, checkout with the number of albums you require and make a note at checkout in the comments section. You will be issued a discount in the form of a refund.
Can I just send you only the pictures I want in the album?
Yes, of course! We provide complimentary filtering of images as an added service, but it is not required.
Is it safe to send you my photos?
I’m a girl and have pictures of a sensitive nature. Can my album be prepared by all female staff?
Yes! This can totally be done all the way from design to production.
Have a question not answered here? Please Contact Us and we will get back to you right away!